Privacy policy

Heritage Windows Bristol Ltd (“we”, “us”) is the controller of your personal data.

This policy explains what personal information we collect through this website, why we collect it and your rights under UK data protection law.

What we collect

• Details you give us through the contact form: your name, email address, telephone number (optional), the product you are interested in and your message.
• Technical information such as your browser and device type, collected only if you accept analytics cookies.

How we use it

• To respond to your enquiry and provide quotes (legal basis: taking steps at your request before entering into a contract, and our legitimate interests in running our business).
• To understand how the website is used and improve it (legal basis: your consent, via analytics cookies).

Who we share it with

We do not sell your data. We use trusted service providers to run the website and send email, such as our hosting provider and email delivery provider. They process data only on our instructions.

How long we keep it

We keep enquiry details only as long as needed to deal with your enquiry and for a reasonable period afterwards, or longer if you become a customer and we need to keep records for legal, tax or warranty purposes.

Your rights

You can ask to access, correct or delete your personal data, to restrict or object to its use, and to withdraw consent at any time. To do so, use our contact form. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

See our cookie policy for details of the cookies we use and how to change your choices.